BATA Home Service is only available for articles which are shown in stock on our website
Only one article can be booked in one order for BATA Home Service
All Orders, booked and paid for, cannot be cancelled.
No returns or refunds are allowed
Terms & Condition of service apply
For Order related queries, please contact Customer Service
We are committed to delivering your order accurately, in good condition, and on time.Please note our shipping policy as follows:
We make our best efforts to ship each item in your order within 5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the order as we may have to procure it from some other stores
We ship on all week days (Monday to Saturday), excluding public holidays
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability
We are committed to ensuring your satisfaction with any merchandise you have ordered from
In case you are not satisfied with your purchase, you can exchange any merchandise bought from BATA Home Service within 15 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging
For exchange, please contact Customer Service
Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged
BATA products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell.
In case you find a manufacturing defect in the product purchased, kindly contact Customer Service
We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 90 days from the date of invoice
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced
Articles covered under Claim Policy:
Claims can be lodged only for footwear, bags & belts. No claim is admissible on socks, shoe care and foot care products or other non-footwear items
Definition of Major Manufacturing Defect:
Damaged/Discoloured Upper Material
Broken/Damaged Sole or Insole
Damaged/Discoloured Upper Material
Any issue or claim regarding delivery will be entertained up to maximum of 30 days from the actual order delivery date. Bata will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 30 days’ time period.
All articles being returned for exchange/claim must be accompanied by original Invoice.
No warranty/guarantee/exchange for articles purchased on discount or during sale period
Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund.
For exchange/claim, please contact Customer Service
For Exchange or Claim, it is mandatory to have the article inspected by the store and to return the article to our stores, upon approval of exchange/claim
BATA India will only offer a replacement against any merchandise available at the store, at the time of the exchange/claim being made
Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store
The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued
If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale
Exchange/Claims will be entertained at stores till 5 P.M. only. (Please check store closure days prior to your visit)
The decision of BATA would be considered final in all cases
BATA CLUB TERMS & CONDITIONS
The BATA Club membership shall be valid for purchases at the authorized and participating BATA Stores in India only. Submission of Mobile Number confirms acceptance of the terms and conditions of membership.
Customer Care Unit of BATA has the right to contact the members to seek any clarifications with regards to their enrolment or purchase.
The club members will be eligible for one percent (1%) of the actual bill amount as loyalty bonus points. The loyalty bonus points shall be valid for a period of one year from the date they are earned by the customer.
The loyalty bonus points can be redeemed by the customer in excess of Fifty (50) points at any time during its validity period and at the authorized and participating BATA Stores in India only.
Apart from the above loyalty Bonus points offered by the company, the company may float special bonus points /special loyalty bonus points of higher volume or value, schemes, offers for its general or specific customers occasioned due to some event, anniversary, and achievement of milestone and/or goodwill gesture. Since such schemes are occasioned due to eventualities as such those special bonus points/Special loyalty bonus points of higher volume or value shall be valid for a limited period of fifteen days (15 day) from the date of offer.
All rights of ownership and usage of the Membership lies with BATA and BATA reserves the right to add, alter, amend and revise terms and conditions membership without prior notice.
In case, the member discontinues or changes registered mobile number the same shall be communicated to the store manager or Customer Care Unit of BIL within 30 days from the date of such change.
The transfer of balance accumulated points shall be made only after proper verification and BATA shall not be responsible for any lapse of points.
In case of any complaints or If the member intends to withdraw from the membership, he shall approach Store Cash Counter/Customer Care Unit of BATA. Membership can also be withdrawn by giving a missed call to 080-67006246.
No points will be earned by a member: (i) On any items specifically excluded by BATA (ii) on return or exchange of products purchased earlier.
BATA Club Points can only be redeemed at participating BATA Stores and not transferred, sold or claimed as cash. The points can be redeemed any time in excess of 50 points by members only, who shall have to be physically present. The points once redeemed or lapsed, shall not be reinstated.
Any existing offer at the BATA Store will supersede any BATA Club offer provided to BATA Club members in the form of Mobile Gift Vouchers (GV).
BATA Club offers issued to BATA Club members in the form of Mobile Gift Vouchers (GV) cannot be clubbed with any other existing offers at store.
In case of any queries/complaints related to BATA Club membership/SMS content/Offers, please contact Customer Care Unit of BIL at 1800-419-2282 or write to us at firstname.lastname@example.org.
Club membership is valid in cities- AHMEDABAD, AMRITSAR, BANGALORE, BARODA, BELGUAM, BHOPAL, CALICUT, CHANDIGARH, CHENNAI, CHINCHWAD, COCHIN, COIMBATORE, DEHRADUN, DWARKA, FARIDABAD, GHAZIABAD, GREATER NOIDA, GURGAON, GUWAHATI, HUBLI, HYDERABAD, INDORE, JAIPUR, JALANDHAR, JAMMU, KANPUR, KOLKATA, KOTTAYAM, LUCKNOW, LUDHIANA, MADURAI, MANGALORE, MOHALI, MUMBAI, MUSSOORIE, MYSORE, NAGPUR, NASHIK, NEW DELHI, NOIDA, PANCHKULA, PATNA, PUNE, RAIPUR, RANCHI, SECUNDERABAD, SURAT, THANE, TRICHY, TRIVENDRUM, VARANASI, VIJAYAWADA, VIZAG.